Unfortunately we are unable to change the delivery addresses for parcels once the order has been placed.

Please note, any changes you make to your account after an order has been placed will not take effect.

Once you have submitted your order, we start the necessary steps to process it. As a result we are unable to add or remove items to your order.

Once you have submitted your order, we start the necessary steps to process it. As a result we are unable to modify or cancel your order.

In accordance with the UK Distance Selling Regulations you have a '7 day cooling off period' (from the day after you receive the goods) where you can cancel your contract with us and any monies debited will be refunded in full including delivery charges.

If the order has been dispatched, you can refuse delivery and the order will be returned to us. If you accept delivery, you will need to return the order in full at your own cost.

Items exempt from the 7 day cooling off period include: CDs, DVDs and unsealed Audio and Video.

All cancellations made under the Distance Selling Regulations must be done so in writing to UrbanEuropeCS@urbanout.com quoting your name and order number.

Gift cards are currently not available for purchase or redemption online.
You can however purchase or redeem gift cards in store.
For the ideal gift, simply load it up with an amount of your choice and let the recipient pick out what they want.

Yes we do deliver to university addresses.
Please ensure you have entered the correct information such as; room number, name of residency hall, building block, or department.

Once you have added your items to the basket and are ready to complete your purchase, you will see a 'use promotional voucher' button at checkout.
To redeem the offer just enter the relevant promo code into the box.
Please note that promotional codes cannot be applied after the order has been placed.

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as possible.