If you are not satisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund. Items returned must be unworn and in resalable condition.

Delivery Charges are non-refundable.

Please Note - In order to process your return or exchange we request that:
- Swimwear and intimate apparel must be returned unworn and with the original packaging and tags in place.
- Shoes must be tried on a carpeted surface until you are certain you are keeping them.
- In the interests of hygiene cosmetics and pierced earrings cannot be returned

In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see the returns procedure below.

All orders placed on www.urbanoutfitters.co.uk can be returned via:

• POST - You can send the item(s) back to us.
• STORE - Items can be returned to any Urban Outfitters store across UK and Europe.
  Along with the item you wish to return in store you will need to bring any of the following:
  Order Receipt E-Mail - You will have received this at the time of ordering.
  Dispatch Email - You will have received this to confirm that your order has been shipped

If you paid for your order via PayPal, please view section regarding PayPal Orders.

Please note: We are unable to accept returns for items purchased on the U.S. website - View Urban Outfitters US Returns / Exchange procedure

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at UrbanEuropeCS@urbanout.com stating your Order Number and the nature of the fault.

- UK Orders: We will then send you a free returns postage label.
- European Orders: We will refund the postage cost you incur to return the item (Up to the value of £10)

You have 30 days from the shipped date to return your order.

For faulty items that have been worn/used or returns outside our Returns Policy, please email us at UrbanEuropeCS@urbanout.com for further assistance. These may be accepted at the discretion of Urban Outfitters.

Unfortunately we are unable to process exchanges for items purchased online and returned to our warehouse. You will have to send the item back to us for a refund to be processed, and place a new order for the alternate item.

Alternatively, you may exchange your item at an Urban Outfitters store.
Along with the item you wish to exchange, you will need to bring any of the following:

• Order Receipt E-Mail - You will have received this at the time of ordering.
• Dispatch Email - You will have received this to confirm that your order has been shipped.

To return an online purchase, please follow these instructions:

COMPLETE:

• RETURNS NOTE - Complete this section detailing which item(s) you are returning, quantity, and reason for return. Place in parcel with items being returned.

PACKAGE:

• RETURNS LABEL - Attach label to the parcel.
• If you do not have your returns label, please send your parcel to:
  Urban Outfitters Europe Returns
  1 Spire Road
  Rushden
  Northamptonshire
  NN10 0FN
  United Kingdom

SEND:

• SECURE/TRACKABLE DELIVERY - We recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.

Until we receive your return to our warehouse, the items and their condition are your responsibility.

What happens next?

• EMAIL CONFIRMATION - We will send you an email to confirm your return has been received and refund processed. Please note returns can take up to 28 days to be processed.
• REFUND PROCESSED - Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.

If for any reason we are unable to issue a refund via the original method of payment, a credit for the amount due to be refunded will automatically be applied to your Urban Outfitters customer account.

To return any item(s) purchased online from www.urbanoutfitters.co.uk to an Urban Outfitters store for a refund, you will need your:

• Order Receipt E-Mail or Dispatch Email
• Card used for original purchase - We can only refund to the card used for original payment.

Orders paid for via PayPal can be returned via:

• STORE - For an exchange or store credit.
• POST - For a refund to your PayPal account (See 'Returns by Post' for instructions on how to send items back).